Frequently Asked Questions

We are asked the following questions on a regular basis. If you have a question that isn't on the list, email us and we'll answer it.

• Why is there a range for color pricing?viewhide
  There is a range for color pricing because there are many variables that affect our cost to perform the service. One variable is time. Longer, thicker hair takes longer. It takes more individual foils, more brush strokes and more of everything else, which adds to the time. Special effects and precise pattern placements can also take longer. Additionally, the more hair you have, the more product we use on it, and hair color is the most expensive cost we incur outside of payroll. Your service provider will adjust a mid range price up or down to account for the unique requirements of your hair. First time color clients are always quoted a price in writing BEFORE work begins.
  
  
• Why do different stylists charge different prices for haircuts?viewhide
  A stylist's prices are based on their industry experience and the amount of advanced education they have obtained. In general, you pay more for experience and advanced training. Feel free to request a stylist in the price range you are comfortable with.
  
  
• What exactly is a new talent service?viewhide
  New Talent means new to our salon, not necessarily new to the beauty business. Some New Talent services are performed by service providers that are fairly new to the business, being recent graduates of cosmetology school. These service providers are in the latter phases of our training program and are supervised by higher level service providers. Typically, the senior level service provider will participate in the consultation and check in periodically to assess progress. Sometimes, they will be there throughout the entire service. We don't let anyone cut or color a client's hair until they are ready. New talent services can also be performed by service providers that are in our training program but have several years prior experience in another salon.
  
  
• What is the difference between a Trim and a Haircut?viewhide
  There is no difference between a trim and a haircut. When asked if they need a haircut with their color, some clients will respond "no, I just need a trim". We know you hate to hear this, but a "trim" that removes one quarter inch takes just as long as a haircut that removes ten inches. Sometimes it takes longer, because of the precision involved in cutting a tiny amount all around. Bang trims are different. Bang trims really do take just a few minutes and are complimentary after your haircut.
  
  
• How long will my color last?viewhide
  If you use high quality products (shampoos, conditioners, and styling aids) specifically designed for colored hair, your hair color should last from 4 to 8 weeks, with 5 to 6 being typical. We can “bake” your color in with a semi-permanent product for a longer lasting time and higher shine but you will see some grow-out. That's a big range, but the variance has to do with your tolerance for fading, how often you wash your hair, how hot the water is and how much you're in the sun. It's a sad but true fact that reds don't last as long because of the unusual shape of the molecule . Color works by depositing molecules of pigment in your hair shaft and no matter what you do, they eventually come out. Water is the main culprit, but if you use inexpensive shampoos with detergents, your hair color will only last one to three weeks. A cheap non-color safe shampoo can strip red in one washing. You may think we're saying that in order to get you to buy the better stuff here, but the higher detergent drugstore type shampoos will truly strip your color quickly. Also, conditioners with a high paraffin content will bind to your color and make it wash out more quickly.
  
  
• What happens when I no-show or cancel the same day?viewhide
  When you no-show or cancel with short notice, your service provider doesn't get paid. Their bills don't get paid. If you no-show once, we grin and bear it. If you no-show twice, we still want to see you, but we will ask you to pay in advance to reserve your time. It is possible for a color and cut to represent half of a service provider's income for the day, so canceling with less than 24 hours notice really hurts.
  
  
• Does it make a difference to my service provider how I tip?viewhide
  If you choose to tip, the way you pay it makes no difference. Every dime of every tip goes straight to the service provider. Cash tips given to the front desk are paid to the service provider at the end of the day. Visa tips are paid on their paychecks. Both the service provider and the salon pay their share of taxes on all tips no matter how they are given, so there is no advantage in tipping the service providers directly unless you feel compelled to.
  
  
• What should I do if I'm not happy?viewhide
  Tell us. Tell us. Tell us. You get the idea. We need to know or we can't do anything about it. We really go out of our way to make our guests happy and when someone isn't, we will do what it takes to make the situation better. Most clients that are not happy tend to go away quietly, because they are afraid of the confrontation that might ensue if they express their concerns. Please believe us when we tell you that we consider it a favor when you tell us about something we didn't do well. We will not be confrontational, we will not make you feel bad for saying what you feel. But you must please tell us.
  
  
• I would like to try another service provider, but I don't want to offend my current one.viewhide
  Each of our staff understands that as hard as they try, they will not be the right fit for every client. Our guest services staff frequently suggest other service providers when the requested one is busy and all of our service providers are okay with that. Everyone here is pretty busy, so having a guest choose another staff member doesn't have a big financial impact on anyone. You won't hurt anyone's feelings when you decide to make a change and in fact, we have guests that rotate who they see, just to mix it up. Sometimes a change is what you need, and we hope that when you do make a change, you make a change of service providers within our salon, and not a change of salons. So choose who you want and don't worry about it. Your old stylist will still talk to you, smile at you and most definitely will not be offended.
  
  
• What is your return policy on products?viewhide
  Returns of unopened or defective products are never an issue. Defective products are products that don't work because the bottle is leaking, the sprayer won't spray, etc. Basically you can't use it as intended. You will be swapped out or refunded at your option. Returns of opened, unsaleable products you don't like or would like to exchange for another product will be refunded within 14 days of purchase. After that, we will exchange it for another product.
  
  
• What if I'm late to my appointment?viewhide
  We can usually make it work, but if you are more than fifteen minutes late, you may be asked to reschedule. Our service providers are scheduled with back to back appointments, which means if they start one guest late, every guest after that will be seen late. Sometimes we can catch up, sometimes we can't, depending on what type of appointments are scheduled after yours and the availability of other staff to help. We make every effort to accommodate late clients, but if you are late and starting your service late would result in us being late to every guest after you, you will be required to reschedule.
  
  
• Can I bring my children? viewhide
  Children are not allowed on the styling floor unless they are having a service performed. This includes infants in strollers or carriers. Don't get the wrong idea; we love kids, but the salon is not a good place for them. The last thing we want is to drop a bowl of chemicals, a pair of scissors or a hot flat iron into your baby's lap. We will provide services to the children of our adult clients, however, pricing for children's services is generally below that of adults, but if your child has a full head of thick hair they will be charged adult pricing, because the length of time it takes to perform the service is the same as for an adult.
  
  
• Charity and Donations.viewhide
  We work with several charities, but typically do not make donations to other groups or individuals. Please don't be offended when we politely decline your request for donation. We get at least one request every day for donations. Charitable requests range from business openings, open houses, student sponsorship, networking events and school functions, to church and social organizations, to groups combating diseases. We simply can't donate to all of them.
  
  
• Why won't my stylist come in on his or her day off for me?viewhide
  We get lots of requests of this type and when we can't accommodate, people sometimes get their feelings hurt. Please understand that our staff works very hard. They are on their feet all day, working with guests non-stop, sometimes with few breaks. When it's their time off, they need it. Their families need that time with them. If we accommodated every request for "just an extra hour", our staff would never be off. Our staff are not permitted to work during hours when they are not scheduled, otherwise some of them would never go home and work themselves into an early grave.
  
  
• Can you recommend a stylist to come to my home, hotel or event location?viewhide
  The salon typically does not perform services outside the salon building. Additionally, our front desk will not recommend our staff for; or ask our staff about "side jobs" outside the salon for liability reasons. We do not discourage our staff from doing "side jobs", however, if you arrange on your own for one of our staff to perform services outside our salon, be aware that they are working as an independent contractor on your behalf and the salon will not stand behind or be accountable for any work or actions they perform. Any of our staff that do work independently for you outside the salon are required to present you with a form to sign that acknowledges this fact.